Deck 6: Ensuring Accountability and Measuring Performance

Question 1

A theory that posits that the proposed management practices may generate much attention but not directly impact an organization's main work is ______ managerialism.

A) fad
B) ineffectual
C) nonacademic
D) disconnected

Answer 1

D

Question 2

In 2004, the Urban Institute and the Center for What Works identified _____ that could be practical to implement.

A) goals
B) values
C) outcomes
D) objectives

Answer 2

C

Question 3

______ is assessing an organization's social return on investment along with environmental impact.

A) Blended value
B) Financial ratio
C) Comparison indicators
D) Environmental impact statement

Answer 3

A

Question 4

The concept of investing organizational funds to measure social, environmental, and financial return is called ______ investing.

A) impact
B) benchmark
C) community
D) environmental

Question 5

Which tool below is used to compare financial data with other measurable factors to study organizational performance?

A) logic model
B) balanced scorecard
C) comparison indicator
D) cost-benefit analysis

Question 6

Which term below defines organizational comparisons?

A) accreditation
B) benchmarking
C) cost-benefit analysis
D) performance evaluations

Question 7

Which type of benchmarking is used to identify an organization's strengths and weaknesses?

A) peer
B) outcome
C) statistical
D) corporate

Question 8

A mechanism for holding nonprofit organizations accountable is ______.

A) lucidity
B) autocracy
C) transparency
D) impenetrability

Question 9

According to your textbook author, taking responsibility for one's actions is being ______.

A) liable
B) mature
C) amenable
D) accountable

Question 10

According to blended value theorists, value has three components: environmental, social, and ______.

A) artistic
B) spiritual
C) academic
D) economic

Question 11

A method used to determine if specific programs are achieving goals is called ______.

A) systems theory
B) program evaluation
C) statistical benchmarking
D) effectiveness evaluation

Question 12

A nonprofit manager measures the organization's performance by monetizing program costs along with created social value. The manager measures the ______.

A) logic model costs
B) social return on investment
C) investment made in employee salaries
D) financial value of volunteer contributions

Question 13

What organization was created in 1918 to educate the public about nonprofit organization behavior in order to reduce incidents of charity fraud?

A) BoardSource
B) Independent Sector
C) Internal Revenue Service
D) National Charities Information Bureau

Question 14

An alternative approach to measuring social return on investment is a/an ______.

A) input statement
B) social dashboard
C) balanced scorecard
D) stakeholder impact statement

Question 15

Upward accountability means being accountable to ______.

A) staff
B) clients
C) donors
D) board members

Question 16

Which government entity grants nonprofit charters?

A) city
B) state
C) county
D) federal

Question 17

Measuring program expenses to contributed income is an example of applying a ______.

A) dashboard
B) benchmark
C) logic model
D) financial ratio

Question 18

A tool used to study the links between inputs and outcomes is a/an ______.

A) logic model
B) financial ratio
C) balanced scorecard
D) systems theory model

Question 19

Which assessment tool listed below is used to determine an organization's success in accomplishing its mission?

A) outcomes
B) financial ratios
C) peer evaluation
D) cost-benefit analysis

Question 20

One disadvantage of using the social return on investment measure process is that ______.

A) a cost-benefit analysis cannot be made
B) the analysis process is resource intensive
C) it cannot be used to measure intangible information
D) the data cannot be reported on the Internal Revenue Service Form 990

Question 21

Benchmarking is a way nonprofits compare themselves to similar organizations.

Question 22

The Better Business Bureau has standards prescribing how a nonprofit should conduct business.

Question 23

Performance measurement is one way a nonprofit can ensure it is achieving its mission.

Question 24

Requirements of the law covering the accountability of nonprofit organizations are included in the Sarbanes-Oxley Act of 2002.

Question 25

The logic model is a method used to measure a nonprofit's financial management capabilities.

Question 26

Another name for statistical benchmarking is a ______.

A) logic model
B) social return
C) financial ratio
D) comparative performance measurement

Question 27

There are specific "best practice" standards that nonprofit organizations are required to comply with.

Question 28

Private organizations that evaluate the performance of nonprofit organizations are called charity ______.

A) police
B) monitors
C) observers
D) watchdogs

Question 29

How much a nonprofit spends on fund-raising is a method of financial performance measurement.

Question 30

An organization's financial results are a measure of ______.

A) efficiency
B) coherence
C) effectiveness
D) accomplishment

Question 31

A provision of the ______ requires nonprofit organizations with unrelated business income make their Forms 990 public.

A) Sarbanes-Oxley Act of 2002
B) Tax Cuts and Jobs Act of 2017
C) Pension Protection Act of 2006
D) Charitable Solicitation Act of 2016

Question 32

As a result of his participation in a nonprofit organization's program to assist underserved youth, Greg graduated from college. This is an example of a/an ______.

A) input
B) activity
C) outcome
D) common indicator

Question 33

The three principal mechanisms by which nonprofits are held accountable are the rule of law, self-regulation, and transparency.

Question 34

The leader of a nonprofit organization is comparing the costs of conducting a fund-raising event to the amount of funds raised. The leader is conducting a/an ______.

A) logic model study
B) dashboard analysis
C) cost-benefit analysis
D) benchmarking assessment

Question 35

A leader of a nonprofit organization is electronically filing a Form 990-N with the Internal Revenue Service. The leader is filing a/an ______.

A) e-card
B) e-notice
C) e-return
D) e-Postcard

Question 36

A "seal of approval" by a charity watchdog tells potential donors that your nonprofit is beyond reproach.

Question 37

A board of directors hired a consultant to evaluate their nonprofit organization's legal compliance. According to Paton's dashboard, the nonprofit is assessing the organization's ______.

A) risks
B) assets
C) capabilities
D) underlying performance

Question 38

A private sector corporation is making a large donation to a nonprofit organization as a show of community support. This action is an example of ______.

A) self-regulation
B) a financial ratio
C) impact investing
D) applying a logic model

Question 39

The acronym SROI stands for "standard run on inventory."

Question 40

A nonprofit organization placed a Better Business Bureau national charity seal in its promotional materials. The organization is demonstrating ______.

A) efficiency
B) effectiveness
C) transparency
D) performance

Question 41

Draw a basic logic model for a program that is offered by a nonprofit organization that you are familiar with. Label and explain each part of your model.

Question 42

Explain Schambra's "empire of empiricism" and take a position agreeing or disagreeing with Schambra's argument. Explain your position.

Question 43

Identify the four key variables of the United Way outcomes model. Select a nonprofit organization and demonstrate how the United Way may or may not apply the variables.

Question 44

Compare and contrast the terms "performance measurement" and "performance management."

Question 45

Identify the four perspectives used on a balanced scorecard to analyze an organization. Explain the pros and cons of using these four perspectives as discussed in the text.

Question 46

Compare and contrast the terms "effectiveness" and "efficiency."

Question 47

Simplify the social constructionist approach to understand the effectiveness of nonprofit organizations. Explain your response.

Question 48

Name and define the Principles for Good Governance and Ethical Practice four categories.

Question 49

Identify the components of the McKinsey & Company assessment model for nonprofit organizations and apply each of the components to a nonprofit organization that you are familiar with.

Question 50

Identify and differentiate the types of watchdog organizations that monitor nonprofit organizations. Are their effects positive or negative? Why?

Question 51

Name and explain three principal mechanisms used to hold nonprofits.

Question 52

Explain the advantages and disadvantages of applying a financial ratio performance assessment model.

Question 53

Examine and explain best practice accreditation programs. What are the positives and negatives, if any, of such programs?