Deck 1: Supervision Definitions

Question 1

When a supervisor is concerned with completing activities and achieving goals,this is called:

A)controlling.
B)effectiveness.
C)planning.
D)coordinating.
E)efficiency.

Answer 1

B

Question 2

The planning function performed by managers includes the following EXCEPT FOR:

A)defining an organization's goals.
B)influencing and motivating behavior.
C)developing a comprehensive hierarchy of plans to integrate and coordinate activities.
D)establishing an overall strategy for achieving these goals.

Answer 2

B

Question 3

The controlling function includes all of the following EXCEPT FOR:

A)monitoring.
B)correcting.
C)resolving.
D)comparing.

Answer 3

C

Question 4

Organizations may be divided in the following distinct levels EXCEPT FOR:

A)operative employees.
B)middle managers.
C)supervisors.
D)board of directors.
E)top management.

Question 5

When supervisors are performing tasks correctly,and they are concerned with the relationship between inputs and outputs,this relationship is called:

A)coordinating.
B)efficiency.
C)controlling.
D)organization.
E)planning.

Question 6

In the role of coach,the supervisor is expected to:

A)know all aspects of their employee's jobs.
B)know how to listen to,guide,train,and assist.
C)be highly skilled at every specific job tasks.
D)keep employees in line.

Question 7

Being a good supervisor means being concerned with both attaining goals and:

A)organizing and downsizing the organization.
B)coaching and mentoring hard physical assets.
C)controlling people and being unstructured.
D)creating job sharing with dysfunctional occurrences.
E)doing so as efficiently as possible.

Question 8

In the definition of management the term representing the primary activities supervisors perform is called:

A)efficient.
B)policy.
C)direct.
D)effective.
E)process.

Question 9

Titles of typical top management positions include the following EXCEPT:

A)district manager.
B)president.
C)chairman of the board.
D)chief executive officer.
E)senior vice-president.

Question 10

The process of getting things done,effectively and efficiently,through and with other people is called:

A)organizing.
B)directing.
C)controlling.
D)leadership.
E)management.

Question 11

The Taft-Hartley Act stated that any person who can do which of the following is a supervisor?

A)Hire
B)Lay off
C)Transfer
D)Suspend
E)All of the above

Question 12

Common characteristics that are found in every organization include the following EXCEPT FOR:

A)it has a purpose.
B)is grouped into a systematic structure
C)it is comprised of people.
D)it has been organized by a union.

Question 13

Another way to think of supervisors are:

A)first-level managers.
B)board of directors.
C)top-level management.
D)middle managers.
E)operative management.

Question 14

The bottom level in the pyramid is occupied by:

A)first-line supervisors.
B)operative employees.
C)middle management.
D)top-level management.
E)board of directors.

Question 15

Individuals who reflect a group of people responsible for establishing the organizations overall objectives and developing the policies to achieve these objectives are called:

A)operative employees.
B)supervisors.
C)middle-managers.
D)first-level managers.
E)top-management.

Question 16

A systematic grouping of people brought together to accomplish some specific purpose is called a(n):

A)coach.
B)manager.
C)stockholder.
D)organization.
E)joint venturer.

Question 17

The management process consists of the following functions EXCEPT FOR:

A)leading.
B)controlling.
C)coordinating.
D)organizing.
E)planning.

Question 18

The management function which involves monitoring activities to ensure that targets are being met is called ________.

A)leading
B)planning
C)directing
D)organizing
E)controlling

Question 19

Organizations develop a systematic structure that defines the various roles of members.This may include the following EXCEPT FOR:

A)creating informal cliques.
B)giving some members supervisory responsibility over other members.
C)writing job descriptions.
D)creating rules and regulations.
E)forming work teams.

Question 20

Even though supervisors may perform operative tasks,they are still part of management.This was made clear by the passing of the:

A)1935 Wagner Act.
B)1947 Taft-Hartley Act.
C)1932 Norris-La Guardia Act.
D)1991 Civil Rights Act.
E)1959 Landrum-Griffin Act.

Question 21

The mental ability mangers must have in order to analyze is called:

A)technical.
B)interpersonal.
C)conceptual.
D)motivate.

Question 22

The supervisor's job has,and will continue to have,decreasing importance and simplicity in the future because of the responsibility for introducing and implementing changes.

Question 23

The mental ability managers must have in order to analyze and diagnose complex situations is called:

A)decision competence.
B)conceptual competence.
C)directive competence.
D)technical competence.
E)interpersonal competence.

Question 24

The interpersonal competence for a first-line manager would include the ability to:

A)communicate well.
B)motivate others.
C)understand employees needs.
D)work well with people.
E)all of the above.

Question 25

First-level managers perform both operative tasks and managerial work.

Question 26

Supervisors oversee the work of middle managers and sometimes do the very same tasks.

Question 27

Researcher Robert Katz,identified the following critical management competencies EXCEPT FOR:

A)technical.
B)conceptual.
C)division of work.
D)political capabilities.
E)interpersonal.

Question 28

The organizing function includes all of the following EXCEPT FOR:

A)coordinating results to achieve objectives.
B)comparing performance against predetermined work standards.
C)dividing work into manageable components.
D)determining what tasks will be done.

Question 29

The importance of conceptual competence increases as managers move up in the organization because of the:

A)type of problems and decisions that managers make at different levels.
B)narrow job description one performs.
C)decision-making becoming more routine.
D)problems becoming more structured.
E)broader span of control.
TRUE/FALSE.Write 'T' if the statement is true and 'F' if the statement is false.

Question 30

Supervisory positions are recruited from all of the following EXCEPT FOR:

A)colleges and universities.
B)board of directors.
C)within the ranks of employees.
D)other firms.

Question 31

One characteristic operative employees share is they generally don't manage or oversee the work of any other employee.

Question 32

The following are different viewpoints of the supervisor's role in management EXCEPT FOR:

A)just another worker.
B)a figurehead.
C)a key person.
D)a person in the middle.
E)a behavioral specialist.

Question 33

All managers perform the functions of leading and controlling.To what degree depends on their level of management in the organization.

Question 34

An organization is a systematic grouping of people brought together to accomplish some specific purpose.

Question 35

Consistent with the belief that one of the most important abilities needed by supervisors is strong interpersonal skills,we often think of them as behavioral specialists.

Question 36

As supervisor you must support the organization and wishes of management above you and even though you might disagree with those wishes you must be loyal to the organization.

Question 37

A skill is the ability to demonstrate a system and sequence of behavior that is functionally related to attaining a performance goal.

Question 38

The major problems nineteen new supervisors experienced in their first year on the job include the following EXCEPT FOR:

A)that their initial view of the manager as boss was incorrect.
B)handling customer returns.
C)being unprepared for the demands and ambiguities they would face.
D)the administrative duties.
E)being unprepared for the "people challenges" of their new job.

Question 39

The technical demands of operative employees tend to be related to knowledge of industry and a general understanding of the organization's process and products.

Question 40

The following are reasons for employers to promote from within the ranks of operative employees to first-line managers EXCEPT FOR:

A)knowing the people they will be supervising.
B)familiarity with company policy.
C)job knowledge and experience.
D)opposition to management.