Question 1

Effective communication does not include:&#10;A) encoding and transmitting the message in a timely manner.&#10;B) sending noise signals in order to determine feedback.&#10;C) transmitting ideas and feelings completely and accurately.&#10;D) receiving and interpreting the message exactly as the sender intended.

Accepted Answer

Sending noise signals is not a part of effective communication as it can disrupt the receiving and interpreting of the message by the receiver. Effective communication involves clear and accurate transmission of ideas and feelings, timely encoding and transmitting of the message, and the receiver interpreting the message as intended by the sender.

Question 2

In the workplace, message sending skills are essential for helping people:&#10;A) maintain credibility.&#10;B) be honest.&#10;C) establish mutual trust.&#10;D) obtain feedback.&#10;E) all of the above

Accepted Answer

All of the given options are important outcomes of having good message sending skills. Maintaining credibility, being honest, establishing mutual trust, and obtaining feedback all contribute to effective communication in the workplace. Therefore, the best choice is E, all of the above.

Question 3

In order to assure the receiver understands the sender's frame of reference, the sender should:&#10;A) try to be dynamic, confident, and positive when delivering information.&#10;B) challenge the validity of feedback.&#10;C) not hesitate to rationalize actions taken.&#10;D) argue with the receiver's perceptions.&#10;E) b and c only

Accepted Answer

The best way to ensure that the receiver understands the sender's frame of reference is for the sender to be dynamic, confident, and positive when delivering information. This will help to establish a connection with the receiver and make the message more understandable. Arguing with the receiver's perception or challenging the validity of feedback will only create a barrier to understanding. Rationalizing actions taken may be useful in some situations but is not necessarily the best way to ensure understanding.

Question 4

Interpersonal communication can be defined as:&#10;A) self communication.&#10;B) nonverbal behavior of another communicator.&#10;C) behavior that occurs as a result of self-reflection.&#10;D) any verbal or nonverbal behavior perceived by another.&#10;E) a and b only

Accepted Answer

Interpersonal communication refers to any verbal or nonverbal behavior that is perceived by another person. It involves the exchange of information, ideas, and feelings between people through verbal and nonverbal messages, both intentional and unintentional. Self-communication (A) refers to intrapersonal communication, while nonverbal behavior of another communicator (B) refers specifically to one aspect of interpersonal communication. Behavior resulting from self-reflection (C) is not necessarily interpersonal communication, as it is an internal process. Therefore, the correct answer is D.

Question 5

You should ask questions when communicating in order to:&#10;A) show interest and active participation.&#10;B) check your understanding and assumptions and determine which issues need to be further discussed.&#10;C) solicit feedback and summarize what you feel you have heard.&#10;D) check to see whether or not the receiver is in sync with the message you are trying to convey.&#10;E) all of the above

Accepted Answer

All of the options listed are important reasons to ask questions when communicating. Asking questions demonstrates interest, helps check understanding and assumptions, allows for feedback and summarization, and ensures that the receiver is understanding the message being conveyed.

Question 6

Clarifying feedback typically includes:&#10;A) repeating back to the sender what you feel is the correct way to project an idea.&#10;B) indirectly clarifying the receiver's assumptions.&#10;C) summarizing what you perceive the receiver's assumptions to be and verifying whether or not you are correct.&#10;D) reading nonverbal feedback and using it to restructure the content and direction of the conversation by changing your words.&#10;E) a and d only

Accepted Answer

Clarifying feedback involves verifying assumptions and summarizing them to ensure that both parties are on the same page. This ensures effective communication and reduces the potential for misinterpretation or misunderstanding. Choices A and D may be helpful, but they do not specifically involve clarifying assumptions. Choice B is incorrect as indirect clarification can be confusing and may not effectively address the issue at hand.

Question 7

The single most important element for sending effective interpersonal communications is:&#10;A) the use of jargon, lingo, slang, clich&#233;s, and colorful metaphors in order to demonstrate expertise.&#10;B) making eye contact in order to establish trust.&#10;C) soliciting feedback.&#10;D) credibility.&#10;E) none of the above

Accepted Answer

Credibility is essential in effective interpersonal communication. Without credibility, the message may not be believed or taken seriously by the recipient. This can include factors such as being honest, knowledgeable, and reliable. While soliciting feedback and making eye contact can also be important, they are not the single most important element. Using jargon and clichés can actually be a hindrance to effective communication as it may confuse the recipient or make them feel excluded.

Question 8

A sender should take the initiative in eliminating communication barriers by:&#10;A) avoiding the use of personal pronouns such as &#34;I&#34; and &#34;mine.&#34;&#10;B) using more than one channel or mode of transmission to send the message.&#10;C) using language specific to the industry being discussed to aid in clarifying concepts.&#10;D) a and c only&#10;E) none of the above

Accepted Answer

Using more than one channel or mode of transmission to send a message can help ensure that the message is received and understood, as different people may prefer or better understand different forms of communication. This approach can effectively reduce barriers to communication. Choices A and C can actually create barriers rather than eliminate them, as avoiding personal pronouns can depersonalize communication and using industry-specific language can alienate or confuse those not familiar with the terminology.

Question 9

You should obtain feedback in order to:&#10;A) determine exactly what the receiver heard and what the receiver thinks the meaning of the message is.&#10;B) clarify ambiguous situations that are likely to be misunderstood.&#10;C) avoid conflicting opinions.&#10;D) avoid being distracted by nonverbal messages such as body language.&#10;E) a and b only

Accepted Answer

Obtaining feedback helps to confirm what the receiver heard and what they think the message means. It also helps to clarify any ambiguity in the message that may cause misunderstandings.

Question 10

You can establish your creditability by:&#10;A) owning up to your motives at the very beginning of a conversation.&#10;B) having expertise in the area about which you are communicating.&#10;C) presenting all relevant information accurately.&#10;D) being honest.&#10;E) all of the above

Accepted Answer

All of the above choices can help to establish your credibility. By owning up to your motives, you show honesty and transparency. Having expertise in your field shows competence and knowledge, while presenting accurate information shows attention to detail and thorough research. Ultimately, honesty is the foundation of credibility, so being truthful in your communication is essential.

Deck 4: Sending Interpersonal Messages